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Original research
STRUCTURED ADAPTABILITY AS AN ORGANIZATIONAL INNOVATION CAPABILITY: STAKEHOLDER FEEDBACK, PROCESS IMPROVEMENT, RESILIENCE AND PERFORMANCE IN BOTSWANA’S CIVIL SOCIETY ORGANISATIONSPages 29-40
Abstract:
This study examines structured adaptability as a organizational innovation capability linking stakeholder feedback, organisational resilience, and performance in Botswana’s civil society organisations (CSOs). The objective is to explain how CSOs balance donor requirements, stakeholder expectations, resource constraints, and mission responsiveness. Using a qualitative interpretivist design, the study draws on semi-structured interviews with 24 leaders and board members from 24 CSOs in Gaborone. The findings suggest that organisational capacity and donor dependence shape stakeholder engagement; upward accountability may weaken beneficiary voice; and legitimacy may be preserved when external governance requirements are translated into locally appropriate practices. The study argues that structured adaptability may enable CSOs to convert disruption and stakeholder feedback into redesigned decision-making processes, accountability routines, and board oversight practices. It contributes to organisational innovation scholarship by explaining how feedback-driven governance innovation may strengthen resilience, stakeholder responsiveness, CSO performance, and sustainable mission performance.
Keywords:
Organizational innovation, structured adaptability, stakeholder feedback; process improvement; organizational resilience, organizational performance, civil society organizations.
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Kutlwano Mukokomani
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