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Original research
THE MEDIATING ROLE OF IMPORTANT INNOVATIONS IN THE RELATIONSHIP BETWEEN EDUCATION AND TRAINING AND PROCESS MANAGEMENTPages 259-268
Abstract:
This study examines the mediating role of important innovations in the relationship between education and training and process management, focusing on the Tanzania Zambia Railway Authority. Drawing on human capital theory, the resource-based view (RBV), and innovation diffusion theory, the research empirically tests how education and training influence process management, with innovation acting as a mediator. Using a quantitative approach and data collected from 152 management respondents, the study employs Jamovi software for statistical analysis. The results indicate that education and training significantly improve process management, with important innovations partially mediating this relationship. The study contributes to the literature by validating theoretical frameworks and providing practical recommendations for improving organizational performance through strategic investments in human capital, innovation, and process management. It highlights the importance of continuous professional development, fostering a culture of innovation, and using data-driven decision making to achieve operational excellence. The findings are particularly relevant to the rail industry, but have broader implications for organizations across industries seeking to optimize productivity and sustainability.
Keywords: Education and Training, Important Innovations, Process Management, Human Capital Development, Organizational Performance.
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Tryson Yangailo, 
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