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Original research
INTEGRATING PHILIPPINE QUALITY AWARDS WITH ISO 9001:2015 PDCA FOR AUDIT EFFICIENCY AND IMPROVEMENTPages 249-258
Abstract:
This study assessed and enhanced the efficiency, effectiveness, and cost-effectiveness of Quality Management System (QMS) activities by integrating Philippine Quality Awards (PQA) criteria with the ISO 9001:2015 Plan-Do-Check-Act (PDCA) cycle. Using a mixed methods approach, it evaluated QMS performance at Camarines Norte State College. Key objectives included evaluating QMS efficiency, analyzing cost-effectiveness, and developing a unified PQA-ISO 9001:2015 framework. Findings showed strong support for integrating PQA with ISO QMS among internal auditors, highlighting benefits such as reduced redundancy and improved alignment with organizational goals. Quantitative analysis indicated positive ratings for QMS activities in enhancing process efficiency and resource utilization. Qualitative insights affirmed unanimous agreement on the integrated approach’s potential to streamline audits and optimize resource allocation. Recommendations included adopting integrated audit frameworks and aligning organizational policies to sustain QMS effectiveness. In conclusion, integrating PQA criteria with ISO 9001:2015 PDCA cycle enhances audit efficiency, reduces costs, and promotes continuous improvement in quality management. This study underscores strategic advantages for organizations aiming to improve operational performance and achieve long-term success in quality assurance and management.
Keywords: Quality Management System (QMS), Philippine Quality Awards (PQA), ISO 9001:2015, Integrated audit approach, Continuous improvement.
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Ronaldo Pabines Dando, 
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